Cancellation & Refund Policy.
When you can change or cancel, and how refunds work, for each type of service.
How to change or cancel
Write to concierge@villaexperience.com or send a WhatsApp message to +1 (786) 916-0354 with your booking reference. Changes are always subject to availability. Refunds are returned to the original card through Stripe; your bank may take 5–10 business days to show the credit.
Tours, day trips and activities
Cancel more than 72 hours before your date for a full refund. Inside 72 hours we can move your date, but the booking is non-refundable. No-shows are non-refundable. Groups of 15 or more: 15 days’ notice.
Late arrivals who miss the departure are treated as no-shows.
Groups of 15 guests or more
Cancel more than 15 days before the service date for a full refund. Within 15 days we can move the date, subject to availability, but the booking is non-refundable. No-shows are non-refundable.
Airport transfers and private drivers
Date changes are accepted up to 24 hours before pickup. Same-day cancellations and no-shows are non-refundable.
If your flight is delayed, message us as soon as you can; drivers track arrivals where the flight number is provided.
Private yachts, sailing and fishing charters
Cancellation and weather terms for private charters are confirmed in writing with your quote, before you pay.
If the harbor master closes the port or the captain cancels for safety, you receive another date or a full refund.
In-villa services, chefs and events
Terms are confirmed in writing with your quote, before you pay. Treatments and services need at least 24 hours’ notice.
Park admissions, shows and tickets
Tickets are issued for a specific date. Once issued they are usually non-refundable; any date-change options are confirmed in writing before you pay.
Cancellations by us or the operator
If we or the operator cancel a confirmed service for any reason other than your own cancellation or no-show, you receive a full refund of that service or, if you prefer, a new date.
Where your quote differs
Some services (large groups, events, holiday dates, special requests) carry their own terms. These are stated in your written quote and apply in place of this page. Last updated September 22, 2026.
See also: Terms & Conditions · Privacy Notice